Artificial Intelligence (AI) is attracting increasing interest from businesses, and while many organisations are still in the early discovery phase, this provides the very opportunity to implement the technology in a thoughtful and strategic manner. Recent research by Wortell conducted by The Blue Hour - Research shows that 83% of companies indicate that knowledge of AI within their organisation is still limited. However, this can also be seen as an opportunity for growth and development. Companies that invest in increasing their AI expertise now can differentiate themselves and benefit from an edge in the future.
The lack of a clear AI strategy at 77% of companies is not necessarily negative; rather, it may indicate a considered approach, with organisations taking the time to fully understand the opportunities and risks of AI before committing to a specific course of action. Although the Return on Investment (ROI) of AI projects is not yet measured in 68% of cases, this provides scope for organisations to develop new methods and approaches to help them effectively quantify the impact of AI on their business operations.
It is encouraging to see that 78% of employees excited about AI integration. This enthusiasm can serve as a powerful driver of AI adoption within organisations. Although only 31% of IT departments currently see AI as a priority, enthusiasm from the wider organisation can help change this perception. As AI becomes more embedded in business strategy, the priority for IT departments is likely to increase, paving the way for a more coordinated and effective implementation.
Many companies have already taken significant steps towards an AI-driven future by investing in scalable cloud infrastructures. About half of organisations have invested in this infrastructure to support the capacity and data management required for AI applications. The fact that currently 60% of business process data resides in the cloud, and that this percentage is expected to increase to 75% within two years, shows that organisations are actively preparing for an AI future.
One of the most positive signs from the survey is that 62% of companies are investing in making data accessible, which is essential for AI development. This shows that organisations are starting to recognise the importance of data as a strategic asset. Although around 30% of companies are investing in cybersecurity and cloud solutions, this percentage can be seen as a starting point. As AI is further integrated, organisations are also likely to expand their investments in security to ensure that their data remains safe and secure.
Despite organisations giving themselves an average of 6 for the effectiveness of their data governance and 6.2 for the readiness of their IT infrastructure for AI, it is important to recognise that these figures also indicate awareness and a willingness to improve. These self-assessments provide a solid foundation for growth. Companies that are aware of their current status can take targeted actions to strengthen their AI capabilities and further optimise their infrastructure.
The implementation of AI within organisations is a process that is still in its early stages, but this actually presents a huge opportunity for growth and innovation. Enthusiasm among employees, investment in cloud infrastructure and data, and awareness of current challenges provide a strong foundation for future successes. With the right strategies and an increase in knowledge and skills, companies can integrate AI in a way that gives them significant advantage in an increasingly digital world.
This article is written based on the research: To what extent are organisations prepared for Artificial Intelligence? Performed by The Blue Hour.
This survey has been conducted since June 2023 among IT executives of predominantly business and financial services companies with an average of 1,900 employees.
Meanwhile, the survey has over 70 participants. Spacious 200 decision-makers have been added to the network of Wortell and are provided with updates around the research. Almost all benchmark reports were followed up by appointment by specialists from Wortell.
Wortell was founded in 1997 and has offices in Belgium and the Netherlands. Wortell is an innovative IT service provider that helps organisations with their digital transformation by implementing Microsoft technologies and maintaining them as a Microsoft Managed Services Provider. In doing so, it does projects and consultancy in the areas of the Microsoft 365 workplace (Work), Azure cloud (Cloud), Teams Rooms as a Service (Meet), Data & AI (Smart) and cyber security (Secure). Wortell has its own 24/7 365 Managed eXtended Detection & Response service in-house. In doing so, Wortell is constantly committed to diversity and inclusiveness.